Privacy Policy

At Best Online Casino NZ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our platform, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, ensure compliance with legal obligations, and enhance your gaming experience. The information we collect includes:

1.1 Personal Information

When you create an account or use our services, we may collect the following personal information:

  • Full name and contact details (email address, phone number)
  • Date of birth and age verification information
  • Residential address and proof of address documents
  • Government-issued identification documents
  • Financial information for payment processing
  • Gaming preferences and activity history

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and geolocation data
  • Device information (browser type, operating system, device identifiers)
  • Website usage data and analytics
  • Cookies and similar tracking technologies
  • Log files and server information

2. How We Use Your Information

We use the collected information for various purposes to provide, maintain, and improve our services:

2.1 Service Provision

Your information helps us provide personalized gaming experiences, process transactions, and maintain your account. We use this data to verify your identity, prevent fraud, and ensure compliance with gambling regulations.

2.2 Communication

We may use your contact information to send you important updates about your account, promotional offers, and service announcements. You can opt out of marketing communications at any time through your account settings.

2.3 Security and Compliance

Your information is essential for maintaining the security of our platform and complying with legal obligations. We use this data to detect and prevent fraudulent activities, ensure responsible gambling practices, and meet regulatory requirements.

3. Information Sharing and Disclosure

We are committed to protecting your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Legal Requirements

We may disclose your information when required by law, regulation, or legal process. This includes responding to court orders, subpoenas, or government requests for information.

3.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform. These providers may include:

  • Payment processors and financial institutions
  • Cloud hosting and data storage providers
  • Customer support and communication services
  • Analytics and marketing service providers

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such changes and ensure your information remains protected.

4. Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

4.1 Technical Safeguards

Our security measures include encryption of data in transit and at rest, secure socket layer (SSL) technology, firewalls, and intrusion detection systems. We regularly update our security protocols to address emerging threats.

4.2 Access Controls

We limit access to your personal information to authorized employees and service providers who need this information to perform their duties. All access is logged and monitored for security purposes.

4.3 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

Under New Zealand privacy laws and our commitment to transparency, you have certain rights regarding your personal information:

5.1 Access and Correction

You have the right to access and review the personal information we hold about you. You may also request corrections to inaccurate or incomplete information by contacting our privacy team.

5.2 Data Portability

You may request a copy of your personal information in a structured, machine-readable format for transfer to another service provider, where technically feasible.

5.3 Deletion Rights

You may request the deletion of your personal information, subject to certain legal and regulatory requirements. We will process deletion requests in accordance with applicable laws and our data retention policies.

5.4 Marketing Preferences

You can control your marketing preferences by updating your account settings or contacting our customer support team. You may opt out of marketing communications while still receiving important service-related messages.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content:

6.1 Types of Cookies

Our website uses various types of cookies:

  • Essential cookies: Required for basic website functionality
  • Performance cookies: Help us understand how visitors use our website
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Used for targeted advertising and promotions

6.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and your gaming experience.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than New Zealand. We ensure that such transfers comply with applicable privacy laws and implement appropriate safeguards to protect your information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take immediate steps to delete such information.

9. Responsible Gambling and Data Protection

We are committed to promoting responsible gambling and protecting vulnerable individuals. Our data collection and processing practices support these objectives:

9.1 Self-Exclusion Programs

We support self-exclusion programs and may retain certain information to prevent excluded individuals from accessing our services. This information is used solely for responsible gambling purposes.

9.2 Problem Gambling Support

We may share limited information with gambling support organizations when required by law or when you explicitly consent to such sharing for support purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through our website or other appropriate channels.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer
Best Online Casino NZ
Email: [email protected]
Phone: +64 9 546 1835

12. Complaints and Dispute Resolution

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you may file a complaint with our privacy team. We will investigate and respond to your complaint within a reasonable timeframe.

You also have the right to lodge a complaint with the New Zealand Privacy Commissioner if you are not satisfied with our response.